Pricing and Billing
How billing works
A subscription plus credits. The plan is a fixed monthly fee that gives you a package of credits for the month. Credits are spent on specific AI work: a reply to a customer, a recognized photo, a minute of voice, a reminder, a lead outcome.
Dialogues are no longer counted. You pay for actions, not for the fact of a conversation: a customer can write ten times a day - only the replies the AI actually sent are charged.
Plans
| Plan | Per month | Credits included | Channels included | Bizzzy agent |
|---|---|---|---|---|
| Pro | $30 (2,625 som) | 2,000 | WhatsApp 2, Instagram 1, widget 1, Telegram account 1 | up to 300 requests per week |
| Max | $100 (8,750 som) | 7,000 | WhatsApp 5, Instagram 3, widget 3, Telegram account 3 | up to 950 requests per week |
| Business | $200 (17,500 som) | 17,000 | WhatsApp 10, Instagram 10, widget 10, Telegram account 5 | up to 1,900 requests per week |
The som is calculated at a fixed rate of 87.5 per dollar.
Credits beyond the package are bought at your plan's price: $14 per 1,000 on Pro, $10 on Max, $7 on Business - the higher the plan, the cheaper the credit.
There are two balances, spent in order: the plan package first (it renews every period and the remainder does not carry over), and once it runs out - the additional balance of purchased credits; it carries over to the next period. The additional balance can be switched off or capped per period under Usage: charges then stop when the plan package runs out.
What an action costs
| Action | Credits |
|---|---|
| Reply to a customer in a messenger, the widget or Telegram | 5 |
| Reply on a classifieds site (Lalafo, house.kg, bazar.kg, mashina.kg) | 8 |
| Reply to an Instagram comment | 2 |
| Follow-up reminder to a customer | 5 |
| Photo or document from a customer - recognition | 10 |
| Minute of a voice message | 6 |
| Lead outcome: qualification, booking or handoff to a manager | 50 |
| Item in catalog sync | 1, minimum 2,000 per month |
| Channel beyond the included ones, per month | WhatsApp 500 · Telegram account 800 · Instagram 100 · widget 100 |
A channel beyond the plan is charged by the day: connect it mid-month and you pay only for those days, disconnect it and the charge stops the same day.
For example, the Pro package is enough for roughly 400 customer replies a month, or 300 replies and 10 closed leads.
What is not charged
- The test chat in the dashboard - try out your AI employee for free.
- The platform's own reply when credits run out: we don't charge for our own apology.
- Requests to the Bizzzy agent within your plan's weekly quota.
- A repeat of the same event: every charge is tied to its own message, lead, channel or day, so a duplicate is not charged even after a restart.
Bizzzy agent
The owner's assistant in the dashboard is counted separately from the credit package - each plan has its own request quota: a 5-hour window and a weekly limit. More in Bizzzy agent.
Trial period
New companies get 7 days and 5,000 credits, no card required. All channels are available: you can connect WhatsApp, build a knowledge base and test the AI employee on real customers before the first payment.
When credits run out
Service is not switched off at zero. The balance can go negative down to half the price of the plan - on Pro that's about 1,000 credits - and the AI keeps replying.
When even that reserve is exhausted, the customer is not left without an answer: the message is saved, the platform replies to the customer itself and hands the conversation over to a manager, and you get a notification in Telegram. No inquiry is lost.
Warnings come in advance: 5 days and 2 days before zero at your current spend rate, with a top-up link.
Top-up and cancellation
Payment and balance top-ups go through Finik via QR code. Cancelling the subscription takes effect at the end of the paid period: access and the remaining credits stay until it ends.
Balances are in the dashboard under Plan, spend under Usage: one table for the period with filters by type and date, every line naming its source and a total for the current filter.